Terms and Conditions
Credit Card Security
We take security of your details very seriously and have taken every precaution to ensure your transaction is secure. All your personal and account details and held on a secure web server When you place your order you will be taken onto a secure server - look for the locked padlock symbol in the status bar of your internet browser.
If you are still unsure about submitting your details over the internet, why not give us a call on our mail order hotline +44 (0)114 2760074.
Payment
We accept all the major debit and credit cards : Visa, Mastercard, Switch, Solo, Delta or Visa Electron cards. Please note Switch cards are restricted to a maximum purchase of £100. Until further notice we will not be able to accept American Express. We apologise for any inconvenience.
We also accept cheques and sterling postal orders to the value of your order. Make these payments payable to Baby Care and send them to the appropriate branch. Call us for further details.
VAT
All prices on this site are quoted in pounds sterling and include UK VAT at 17.5%. Your selected delivery destination will determine whether or not VAT is applicable. If VAT is not applicable then this tax will be deducted from your order prior to your card being charged. Your location may render you liable to import, state, local or other taxes: Such taxes are entirely your responsibility. You must include your billing address as it appears on your credit card statement.
Baby Care use an address verification system to ensure correct billing addresses. Orders with incorrect details will not be processed. (Orders received from British Forces serving overseas will be processed if the destination is a BFPO address).
Order Confirmation
You will be notified by e-mail as soon as we receive your order. Please ensure that you enter your e-mail address on the order form. If we have any queries regarding your order we will contact you via e-mail or telephone.
Goods Out Of Stock
If you place an order and the goods are out of stock we will inform you asap via email or telephone. Please ensure that you submit your correct email and telephone details on the order form.
If your order contains multiple items, we can either wait for the out of stock item to arrive and ship everything together, or ship the order separately.
Cancelling Or Altering Orders
You can cancel or alter your order at any time prior to its dispatch. Altered orders may be subject to a small delay as the order is repackaged etc. Please have your order details ready then phoning us.
Shipping Information
We offer two levels of shipping for all items no matter how big or small. In most cases goods are shipped within 24 hours but see below for specific delivery times.
- Freepost over £100 (Free!!) 3 to 5 working days (UK Mainland Only)
- Orders under £100 £3-£7
All goods are sent using a recorded service for your security and piece of mind. This service requires a signature so if you are not home you will be left a card and the goods will be held at a local depot or sorting office for 14 days before being returned to ourselves.
We offer a full tracking service for both services. If you have not received the goods after the maximum 5 days please call us ASAP.
For Northern Ireland, Channel Isles, Scottish Isles and the Isle of Man please contact us for shipping costs. Currently International orders can not be placed online, please call our order line +44 114 2760074.
Our couriers are APC logistics and Royal Mail.
Returned Goods
If for whatever reason you decide that you do not want to keep the ordered items, we will give you full refund (excluding postage). Provided you return the goods within seven days of purchase in their original condition and packaging. All returned goods must have enclosed a copy of the original invoice/credit card receipt and a written reason for return.
Disclaimer
Babycare reserve the right to alter without prior notice any content found within this Web site. Special offers and reduced items are subject to one per customer, and strictly on a first come, first served bases. Babycare and any other party involved in making this site available to you are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of it's being accessed or used.Babycare assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this Web site.
Marketing
Babycare may e-mail notification of special offers and updates to the site after your first order. An option to be excluded from this service will be included on any such e-mail.
Other Queries
If your question hasn't been answered here please use our contact us page.
Telephone Calls
Telephone calls may be recorded.
